Refund Policy
Every London Stream subscription is backed by a 30-day money-back guarantee. We also offer a free 24-hour trial so you can test the service before paying — most refund requests are avoided that way.
Eligible
- • The service does not work on your device after our team has attempted to troubleshoot.
- • Persistent buffering or downtime exceeding 48 hours after a reported issue.
- • Channels or VOD content materially different from what was advertised.
Not eligible
- • You changed your mind after using the service for more than 30 days.
- • Your internet connection is below the 20 Mbps minimum required for HD streaming.
- • You attempted to use the line on more devices than your plan allows.
- • You purchased the wrong plan and used it for the majority of the period.
How to request a refund
- Contact us on WhatsApp at +44 7520 677223 within 30 days of purchase.
- Share your order reference and a short description of the issue.
- Our team will troubleshoot — most issues are resolved in under 10 minutes.
- If the issue cannot be resolved, your refund is processed within 5 business days.